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My Experience with JioFiber – False Promises, Billing Scam, and Poor Service

 Subject: My Experience with JioFiber – False Promises, Billing Scam, and Poor Service

Hi Everyone,

I want to share my frustrating and disappointing experience with JioFiber in the hope that it helps others make informed decisions and alerts the company to the kind of service being offered under its name.

Customer Details:

  • Name: Ayush Gupta

  • Registered Mobile: +91 807748XXXX

  • JioFiber Service ID: +91 1203648052

  • Plan: ₹399/month, 6-month subscription starting 18 November 2024

Here's a timeline of events:

  • 📶 Connection Started: November 18, 2024

  • ❌ Service Stopped: April 16, 2025 – more than a month early, despite my prepaid 6-month plan.

  • 📞 I raised multiple complaints, asking for a weekend visit due to my work schedule. No engineer ever showed up.

  • 📤 Despite no service, Jio sent a bill for ₹501 – unjustified.

  • 📩 On April 29, 2025, all my complaints were marked as resolved without any action.

False Promises by Jio Executives:

  • I was told, "Pay your bill first, and we’ll solve everything."

  • Then I was promised rent rebate and free relocation, and based on this, I paid the ₹501.

  • Later, I was asked to pay ₹1111 more for relocation – another contradiction.

  • After much follow-up, an executive came, not to relocate my existing connection but to install a new one with a set-top box – I don’t even own a TV!

  • They provided a "50-day free" connection instead of relocating. This wasn’t what I agreed to.

  • When I asked about the rent rebate, I was told my account was “suspended” – so no rebate would be given.

Complaint Escalation:

  • I filed a complaint with the National Consumer Helpline, which was rejected without meaningful resolution.

  • All I’ve received from Jio are false statements, template emails, and offers I never asked for.

  • One support mail (SR00002E0952) even acknowledged my concern and promised an adjustment, but that never happened either.

My Demands:

  1. Remove the ₹501 unjustified charge.

  2. Refund for the days without service.

  3. Account closure due to poor service, without additional penalties.

  4. Accountability for false promises made by executives.

Jio claims to be a customer-first brand, but my experience shows otherwise. I urge others to stay alert, document all communication, and escalate until you get justice.

@JioCare – I expect a transparent and immediate resolution.

Sincerely,
Ayush Gupta

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